Back to help center
Troubleshooting
Error reference IDs and support
What to do when something fails and how to contact us.
When the dashboard shows “Something went wrong”, copy the reference ID (e.g. err_xxx) and email hello@kontaktis.com. Include what you clicked and your company slug if relevant.
Common fixes
Missing sidebar module → check Settings → Modules and your role. Stale data after edits → refresh the page. Database errors after updates → your admin may need to run database migrations on deploy.
Still need help?
Our team typically responds within one business day. Include error reference IDs when reporting bugs.