Active Call

About

Who Active Call is Active Call is a telemarketing company founded in 1999 in Mechelen, Belgium, with extensive experience in both B2B and B2C environments. The company provides a broad range of telephone-based services designed to support sales operations, customer contact and operational continuity for organisations of all sizes. Active Call works with both SMEs and multinationals and is structured to handle campaigns at a local level as well as international, European projects. Core services Outbound: Active Call specialises in outbound calling to set appointments, generate leads for sales teams, execute telesales, follow up on direct mail and keep customer databases current and reliable. Inbound: The company manages inbound operations such as the occupation of 0800 or 070 numbers, helpdesk or information desks, complaints handling, a 24-hour telephone answering service and overflow handling to ensure no customer call is missed. Approach and methodology Active Call combines proven telemarketing techniques with pragmatic operational processes. Campaigns are tailored to the client’s objectives — whether that means focused local outreach or coordinated activity across several European markets. The emphasis is on clear briefing, targeted call scripts, disciplined data management and responsive reporting so clients can track outcomes and refine follow-up actions. Value proposition and differentiators With long-standing experience since 1999, Active Call offers a mature mix of outbound and inbound capabilities that support the entire customer contact lifecycle. Its ability to switch between small local campaigns and larger international projects makes it a flexible partner for companies that need both hands-on telemarketing and dependable continuity services such as 24-hour answering and overflow handling. Serving both SMEs and multinationals, Active Call positions itself as a reliable extension of its clients’ sales and customer service teams. Closing For organisations seeking dependable telemarketing support — from lead generation and appointment setting to full inbound call coverage — Active Call combines experience and operational adaptability to keep customer conversations productive and continuous.