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Troubleshooting

Error reference IDs and support

What to do when something fails and how to contact us.

When the dashboard shows “Something went wrong”, copy the reference ID (e.g. err_xxx) and email hello@kontaktis.com. Include what you clicked and your company slug if relevant.

Common fixes

Missing sidebar module → check Settings → Modules and your role. Stale data after edits → refresh the page. Database errors after updates → your admin may need to run database migrations on deploy.

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通常1営業日以内に返信いたします。バグを報告する際はエラー参照IDを添えてください。

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Enable modules for your plan

Turn on CRM, sales, projects, and other tools from Settings.