Opal Consulting

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<p><strong>OPAL Consulting — CRM Expert Firm</strong></p><p>OPAL Consulting supports Customer-centric transformations by offering operational consulting and project management assistance.</p><p>The firm is involved from the definition of the Customer Relationship vision, project scoping, through to implementation, deployment, and operational support.</p><p><strong>Areas of Expertise</strong><br>Customer Marketing • Customer Relationship Management • Customer Service &amp; Contact Centers • Information Management &amp; Business Intelligence</p><p><strong>Approach</strong><br>A human-sized structure, consultants with a dual business/technical culture and corporate experience. Pragmatic methodology focused on operational performance and team adoption.</p><p><strong>Added Value</strong><br>Multi-sector experience (retail, media, banking, insurance, tourism…) and a portfolio comprising major accounts and high-potential SMEs. Contact: contact@opal-consulting.fr</p>